Step Up Automotive (ABN 86 315 845 978), located at 12/2 Kohl Street, Upper Coomera QLD 4209, is committed to protecting your privacy in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Information We Collect
We may collect the following personal information:
- Name, phone number and email address (via booking or contact forms)
- Vehicle details relevant to the service requested
- Payment information (processed securely — we do not store card details)
- Usage data collected automatically by analytics tools (see section 5)
2. Why We Collect It
We collect personal information to:
- Arrange and confirm service bookings
- Communicate about your vehicle and the work being carried out
- Send service reminders (only if you have opted in)
- Improve our website and services
- Comply with legal and regulatory obligations
3. How We Store It
Information submitted through this website is handled via secure third-party form processing (Web3Forms). We take reasonable steps to protect your information from misuse, interference, loss, unauthorised access, modification or disclosure.
4. Disclosure
We do not sell, rent or trade your personal information. We will only disclose your information to third parties where:
- You have given consent
- It is required by law
- It is necessary to provide the service you requested (e.g. parts suppliers who need your vehicle details)
5. Analytics & Cookies
This website may use Google Analytics to understand how visitors use our site. This service collects anonymised usage data such as pages visited, time on site and general location. No personally identifiable information is collected through analytics. You can opt out via Google's opt-out tool.
6. Access & Correction
Under the Privacy Act, you have the right to request access to personal information we hold about you, and to request corrections if it is inaccurate. To make a request, contact us at info@stepupautomotive.com.au. We will respond within 30 days.
7. Complaints
If you believe we have breached the Australian Privacy Principles, you may lodge a complaint by contacting us directly. If you are not satisfied with our response, you may escalate to the Office of the Australian Information Commissioner (OAIC).
8. Contact
For privacy-related enquiries:
Step Up Automotive
12/2 Kohl Street, Upper Coomera QLD 4209
info@stepupautomotive.com.au
0421 230 391
9. Changes to This Policy
We may update this policy from time to time. The current version is always available on this page. Continued use of our website after changes are published constitutes acceptance of the updated policy.